Support
Write to support@rekhapalm.com. We read every message.
Scanning your hand
Rekha says it looks like a different hand or side
The step asks for one hand and one side, for example your right palm. Turn your hand so the palm faces the camera, fingers up, and use the hand named on screen. Photos from your library may be mirrored; you can still choose "Use anyway".
Getting a clear photo
Hold the phone in your other hand, or rest your hand on a table. Use even daylight without a shadow across the palm, keep your fingers relaxed and slightly apart, and fill the outline.
The reading says it couldn't see enough
Retake the photos in brighter, even light. The lines need to be visible for an honest reading.
Your data
Deleting your data
In the app, open Settings and tap "Delete my data". This removes your photos and hand description from your phone. Photos are never stored on our server, and the description of your hand is kept only briefly in memory, for at most 24 hours.
What is sent, and to whom
Only when you tap "Read my hand", your photos go to our server and to Anthropic, our AI processor, to describe the visible features of your hand. See the privacy policy.
Rekha Plus
Cancelling or managing your subscription
On iPhone: Settings › your name › Subscriptions. On Android: Google Play › Profile › Payments & subscriptions › Subscriptions. You can also open these from Rekha's Settings.
Restoring a purchase on a new phone
Sign in with the same Apple or Google account, open Rekha Plus and tap "Restore purchases".
Refunds
Purchases are made through Apple or Google, and refunds follow their policies: reportaproblem.apple.com or Google Play's order history.